FAQs
Frequently Asked Questions (FAQs)
Welcome to the ShopStep Help Center! Below are some of the most commonly asked questions by our customers. If you don’t find what you’re looking for, feel free to contact us.
📦 Orders & Shipping
Q: How long does shipping take?
A: Shipping times vary depending on your location and the product. Standard delivery typically takes 3–7 business days. You’ll receive tracking details as soon as your order ships.
Q: Do you ship internationally?
A: Currently, we ship within [Your Country] only. Stay tuned — we’re working on expanding our shipping zones!
Q: How can I track my order?
A: Once your order is shipped, we’ll send a tracking link to your email. You can also log in to your ShopStep account to view your order status anytime.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.
Q: Is it safe to shop on ShopStep?
A: Absolutely! Your security is our priority. We use SSL encryption and trusted payment gateways to keep your data safe.
🔁 Returns & Refunds
Q: What’s your return policy?
A: If you’re not satisfied with your purchase, you can return most items within 3 days of delivery for a refund or exchange. Visit our Returns Policy page for full details.
Q: How do I initiate a return?
A: Simply go to your order history, select the item you want to return, and follow the on-screen instructions. You can also contact our support team for help.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive the returned item.
👤 Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows for a faster checkout, order tracking, and exclusive offers.
Q: I forgot my password. What should I do?
A: Click “Forgot Password?” on the login page and follow the instructions to reset your password.
Q: How can I contact ShopStep customer support?
A: You can reach us via our Contact Us page or email us at support@shopstep.com. We aim to respond within 24 hours.
🛍 Products & Stock
Q: Are all products in stock?
A: Most of our products are in stock unless marked otherwise. If an item is out of stock, you can sign up for restock notifications on the product page.
Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive deals and promotions.
Still have questions?
📩 Email us: support@shopstep.com
🕘 Support Hours: Monday–Friday, 9AM–6PM